SHIPPING & RETURNS:

RETURNS
If you are dissatisfied with your purchase in any way, please don't hesitate to contact us.

We will happily offer a swap or exchange, via store credit, for any purchases within 7 days of receiving. Returned items must not be worn and still be in original packaging with tags. Shipping costs for exchanges will be at the customers expense. Please check the size charts carefully before placing an order. We do not offer returns or exchanges on sale items. 

Get in touch with admin@candiceforyou.com for any faults, questions or to request a return or exchange.

SHIPPING AND HANDLING
Orders are shipped out within 3 business days of your order being placed. Please allow this time for us to process, pick and pack your order. You will receive a confirmation of shipment and tracking number via email once your order has been processed with Australia Post for both domestic & international orders.

Please ensure you type your address carefully, and that it is a secure receiving address. We are not responsible for user errors or missing parcels if the tracking states correct delivery. 

PRICING
Shipping costs vary depending on size, weight and location of your delivery. We aim to get the lowest prices as possible from Australia Post and update prices based on the best current cost.

Free shipping Australia wide on orders over $100 AUD.
Free shipping worldwide on orders over $150 AUD.

INTERNATIONAL SHIPPING
International orders are shipped out in our regular posting cycle and please allow up to 3 days for shipping to commence. We ship all international orders via Australia Post and typical shipping times are 5-10 days however vary depending on your country and location within your country.

For international orders, customers are responsible for the products being lawfully imported into their country. Orders shipped outside of Australia may be subject to import taxes, customs duties or fees and are the responsibility of the customer.

Ethics

Since our inception in 2019, operating our label in an ethically conscious manner has always been at the forefront of our values. Candice is a project of exploration at its core, but running our brand with high ethical standards has always been the only path. We want to stress that in saying this we are not merely trying to hop aboard a trend, we recognise and celebrate the growing awareness among consumers, which is amazing. But we want to emphasise that our intention is not to capitalise on a trend or simply enhance our product's value. We have no interest in creating cheap products to sell at inflated prices.

Production

Our cut and sew garments and headwear pieces are crafted in two carefully selected factories in Asia. These factories specialise in small-batch production and are operated by small skilled teams with whom we have developed close relationships. Both of these factories have been surveyed and meet our standards and share our vision for creating high-quality products. At Candice, we believe in the ethos of slow fashion, crafting garments that are built to last and be cherished by our customers for years to come.

The majority of our screen-printed products are proudly produced here in Melbourne, Australia. We have a longstanding and fantastic relationship with our printing team, who share our unwavering commitment to high standards and have been accredited by Ethical Clothing Australia.